1. ACCEPTANCE OF TERMS

By accessing or using Astra Tutors’ website and services, you agree to comply with and be bound by these Terms and Conditions, which constitute a legal agreement between you (the user) and Astra Tutors. If you do not agree to these Terms, please refrain from using the website or services. Astra Tutors reserves the right to modify these Terms at any time, with changes taking effect once posted on the website. Continued use of the website or services after modifications will constitute your acknowledgment and acceptance of the updated Terms.

2. ELIGIBILITY

(a) Astra Tutors' services are available only to individuals who can form legally binding contracts under UK law. By registering for our services, you confirm that you are at least 18 years old. Individuals under 18 may use our services only under the supervision of a parent or guardian who agrees to be bound by these Terms.

(b) When you create an account, you agree to provide accurate, current, and complete information. Astra Tutors reserves the right to suspend or terminate your account if any information provided is found to be false, misleading, or fraudulent.

3. SERVICES PROVIDED

Astra Tutors provides various educational services, including but not limited to online tutoring, course materials, assessments, and educational resources aimed at enhancing students' learning experiences. Services are primarily offered to students and teachers within the UK. The availability of services may vary based on demand, scheduling, or other factors, and Astra Tutors reserves the right to modify, suspend, or discontinue any part of the services without prior notice.

4. PAYMENT TERMS

(a) Astra Tutors charges fees for specific services, as outlined on our website. By enrolling in any paid services, you agree to pay the fees displayed during registration. Pricing may change from time to time, but you will always be informed of and required to accept any price changes before making a purchase.

(b) All payments must be made through the authorized payment methods listed on our website. Payment is due in full before any service commences. Astra Tutors does not store any credit card or financial information directly on its servers; all transactions are processed securely by third-party payment providers.

(c) Failure to make a payment when due may result in the suspension or cancellation of services. Astra Tutors reserves the right to engage collection agencies if payments remain unpaid.

(d) Refunds, if applicable, are governed by our Refund Policy, which may be found on our website. Refunds are issued at the discretion of Astra Tutors and will generally not be provided for missed or cancelled lessons unless a prior arrangement has been made with sufficient notice.

5. ACCOUNT SECURITY

(a) You are responsible for maintaining the confidentiality of your Astra Tutors account, including your username and password. You agree not to share your account credentials with any third party.

(b) You must notify Astra Tutors immediately if you suspect any unauthorized use or breach of security regarding your account. Astra Tutors will not be liable for any losses or damages resulting from your failure to safeguard your account.

(c) Astra Tutors reserves the right to terminate accounts found to be involved in unauthorized or fraudulent activity.

6. USER CONDUCT

(a) Users of Astra Tutors’ services agree to behave respectfully and lawfully, ensuring a positive environment for all participants. Any behavior that disrupts the functioning of the service, causes harm to others, or violates any applicable laws is strictly prohibited.

(b) Specifically, users agree not to:

- Engage in hacking, phishing, or any attempt to gain unauthorized access to Astra Tutors or other users’ accounts;

- Transmit viruses, malware, or any harmful code;

- Harass, abuse, or intimidate others using the service;

- Post or distribute any content that infringes on intellectual property rights or violates privacy laws.

(c) Astra Tutors reserves the right to suspend or terminate access to services without notice if any user is found violating these provisions.

7. PRIVACY POLICY

Your privacy is important to us. Please review our Privacy Policy to understand how Astra Tutors collects, uses, and protects your personal data. By using our services, you consent to the collection, storage, and processing of your information in compliance with the UK GDPR and other applicable privacy laws. The Privacy Policy explains how we handle data related to students, tutors, and other users, ensuring transparency and control over your personal data.

8. INTELLECTUAL PROPERTY RIGHTS

(a) All materials, content, and intellectual property displayed on the Astra Tutors website and provided through our services, including but not limited to text, graphics, logos, videos, and software, are the exclusive property of Astra Tutors or its licensors.

(b) Users are granted a limited, non-exclusive, and non-transferable license to access the content for personal, non-commercial use. You may not copy, modify, distribute, or sell any part of the Astra Tutors content without explicit written permission.

9. USER-GENERATED CONTENT

(a) Users may have the opportunity to post, upload, or submit content, including but not limited to reviews, comments, feedback, or other user-generated materials, to the Astra Tutors website. By submitting such content, you grant Astra Tutors a non-exclusive, worldwide, royalty-free, perpetual license to use, modify, publish, and display the content for any purpose related to our services.

(b) You agree that your content will not violate the intellectual property rights or privacy of any third party, and Astra Tutors reserves the right to remove any content that violates these Terms.

10. CANCELLATION AND TERMINATION

(a) You may cancel your subscription or terminate your account at any time by contacting Astra Tutors. However, any fees paid are non-refundable unless otherwise specified in the Refund Policy.

(b) Astra Tutors reserves the right to suspend or terminate your account and access to services at any time, for any reason, including if you violate these Terms. In the event of termination, your right to use the services will cease immediately.

11. LIMITATION OF LIABILITY

(a) Astra Tutors strives to provide quality educational services but cannot guarantee results or outcomes from tutoring sessions or other services. The service is provided "as is” without warranties of any kind.

(b) In no event shall Astra Tutors, its employees, agents, or partners be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the services, even if advised of the possibility of such damages.

12. INDEMNIFICATION

You agree to indemnify and hold harmless Astra Tutors, its directors, employees, and affiliates from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the service or breach of these Terms and Conditions.

13. THIRD-PARTY LINKS

Astra Tutors' website may contain links to third-party websites or services that are not owned or controlled by Astra Tutors. Astra Tutors has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites. Accessing such third-party sites is at your own risk.

14. FORCE MAJEURE

Astra Tutors shall not be liable for any failure to perform its obligations under these Terms if such failure results from circumstances beyond its reasonable control, including but not limited to acts of God, war, natural disasters, strikes, or government restrictions.

15. AMENDMENTS TO TERMS

Astra Tutors reserves the right to update or amend these Terms and Conditions at any time without prior notice. You are encouraged to periodically review these Terms to stay informed of any changes. Continued use of the services after amendments signifies your agreement to the updated Terms.

16. CONTACT INFORMATION

For any questions or concerns about these Terms and Conditions or the services provided by Astra Tutors, you may contact us at:

- Email: support@astratutors.com

- Address: Astra Tutors, London, United Kingdom

17. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. ENTIRE AGREEMENT

These Terms and Conditions, along with the Privacy Policy, Refund Policy, and any other legal notices published by Astra Tutors, constitute the entire agreement between you and Astra Tutors regarding the services. These Terms supersede any prior agreements or understandings, whether written or oral, related to the services.